Privacy Policy

Last updated: April 10, 2026

This Privacy Policy describes how herbimax® (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy, tailored to comply with the digital and consumer protection landscape of Pakistan.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law in Pakistan.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. In Pakistan, this includes information necessary for courier delivery and local payment processing. We use this information to communicate with you, improve our Services, comply with legal obligations, and protect our rights.

What Personal Information We Collect

The following sections describe the categories and specific types of personal information we collect through your interactions with our Site.

Information We Collect Directly from You
  • Contact details: Including your name, delivery address within Pakistan, phone number, and email.
  • Order information: Including billing address, shipping address, payment confirmation, and contact details for courier coordination.
  • Account information: Including your username, password, and security questions.
  • Shopping information: Items viewed, cart data, loyalty points, and reviews.
  • Customer support information: Data included in your messages sent via WhatsApp or email.
Information We Collect about Your Usage

We automatically collect "Usage Data" via cookies and pixels. This includes device information, browser type, network connection details, and IP addresses to ensure the Site functions correctly for our Pakistani users.

Information We Obtain from Third Parties
  • E-commerce platforms like Shopify.
  • Payment processors for bank transfers, credit/debit cards, and mobile wallets (EasyPaisa/JazzCash).
  • Online tracking technologies used by third-party marketing partners.
How We Use Your Personal Information
  • Providing Products and Services: Fulfilling orders, processing payments, and managing returns/exchanges.
  • Marketing and Advertising: Sending promotional updates via email, SMS, or WhatsApp.
  • Security and Fraud Prevention: Detecting and preventing unauthorized or fraudulent transactions.
  • Communication: Providing local customer support and responding to inquiries.
Cookies

We use Cookies to improve site performance and remember your preferences. You can manage Cookie settings through your browser, though some features may be limited if Cookies are disabled.

How We Disclose Personal Information
  • With vendors for IT management, payment processing, and shipping within Pakistan.
  • With marketing partners to show you relevant advertisements.
  • With affiliates within our corporate group for business operations.
  • In connection with legal requirements or business transfers.
User Generated Content

Product reviews or content you post publicly will be accessible to everyone. Please use caution when sharing personal details in public areas of the Site.

Third Party Websites and Links

Our Site may link to external platforms. We are not responsible for the privacy practices or content of these third-party sites.

Children's Data

Our Services are not intended for children. If a child has provided us with personal information, parents may contact us for its immediate deletion.

Security and Retention of Your Information

While we use industry-standard security, no transmission over the internet is 100% secure. We retain your data only as long as necessary for account management, service delivery, or legal compliance.

Your Rights in Pakistan

In accordance with local practices and global standards, you have the following rights:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Correct: Request updates to inaccurate or incomplete information.
  • Right to Delete: Request the removal of your personal data from our records.
  • Communication Preferences: Opt-out of marketing SMS or emails at any time.
Complaints

If you have concerns about your data, please reach out to us. If our response is unsatisfactory, you may contact relevant consumer protection or data authorities in Pakistan.

International Users

Information may be processed or stored outside of Pakistan. We ensure that such transfers are handled with appropriate safeguards to protect your privacy.

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