Return Policy

Return & Refund Policy

At our store, your satisfaction is our top priority. We understand that wellness is a personal journey, and not every product may be the perfect fit for everyone. If you're not completely happy with your order — whether it’s the taste, the results, or your overall experience — we are committed to making it right. Our policy is designed to be transparent, fair, and specifically tailored to serve our valued customers across Pakistan.

Delivery Charges :

Standard delivery Charges : Rs.200 /-

Free delivery on order above Rs 5,000

15-Day Return Window

We offer a standard evaluation period for all our customers. We accept return and refund requests within 15 days of your order delivery date. This gives you sufficient time to check your items. Please note that any request initiated after this 15-day period will unfortunately not be eligible for a refund or store credit.

Detailed Eligibility Criteria
  • Opened or Used Items: For hygiene and safety reasons, once a product has been opened, used, or the safety seal is tampered with, we cannot accept it back for resale. However, we want you to find what works for you. In these cases, you will receive 100% store credit equal to the product price (excluding original shipping fees) which you can use for any future purchase on our website.
  • Unopened and Sealed Items: Products that remain in their original, pristine condition with all seals intact are eligible for a full monetary refund. We will provide you with a prepaid return shipping label for your convenience. Please note that a restocking and handling fee of Rs. 1500 per item will be deducted from your final refund amount.
  • Damaged, Leaked, or Incorrect Orders: We take great care in packaging, but if your order arrives damaged, leaking, or if you received the wrong item, please contact us within 48 hours of delivery. Provide us with your order number and clear photos of the damaged product. In such cases, we will arrange a free replacement or a full refund without any restocking fees.
Step-by-Step Return Process

Starting a return is quick and easy. Please follow these steps:

  1. Initiate Request: Email us at herbimax90@gmail.com or message our WhatsApp support at 0305-3527890.
  2. Provide Details: Include your full name, Order Number (e.g., #PK1234), and the specific reason for your return.
  3. Validation: Our team will review your request within 24–48 hours and provide you with the return shipping instructions or a prepaid label if applicable.
  4. Shipping: Pack the items securely to prevent damage during transit and hand them over to our designated courier partner.
Contact Our Support Team

If you have any questions regarding our policy or need help with an ongoing return, our dedicated customer success team is here to assist you:

Thank you for choosing us for your wellness needs. We truly appreciate your trust and support as a local Pakistani brand.